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eWallet for iPhone & iPad Trial FAQ
eWallet® for iPhone & iPad is a paid application (via an in-app purchase), but we want to give people the chance to try it completely free for 30 days before making any purchase decisions. Notes about the trial version It’s completely free to use for 30-days Any time during or after the trial, you can purchase eWallet via an in-app purchase There is no subscription fee (monthly, yearly, or otherwise) Purchasing eWallet extends its functionality beyond the 30-day trial period If you elect not to purchase eWallet and the trial expires, you’ll still be able to access your existing info but you won’t be able to update it Purchasing eWallet extends its functionality beyond the trial period and you’ll be able to continue to change your information, add new info, generate new passwords, sync, etc.
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FAQ: Can I sync my iPhone, iPad, or iPod touch with my Windows PC?
There are two ways you can synchronize your eWallet information between your Windows PC and your iPhone / iPad / iPod touch: via your wireless network (Wi-Fi) or via the cloud. eWallet for Windows (desktop) is a separate purchase if you don’t already own it.
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FAQ: Can I sync my iPhone, iPad, or iPod touch with my Mac?
Yes, you can synchronize your eWallet information between your Mac and your iPhone / iPad / iPod touch via your wireless network (Wi-Fi). eWallet for macOS is a separate purchase, if you don’t already own it.
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FAQ: Does eWallet support 2FA / MFA?
Does eWallet® support 2FA / MFA? Yes, it does! eWallet already fully supports Two-Factor Authentication (2FA) / Multi-Factor Authentication (MFA) where you would typically expect it, when using cloud based services such as iCloud, Dropbox, Google Drive, and Microsoft OneDrive.
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FAQ: Where did my wallet file go?
If you have been using an established wallet file on eWallet for Android or eWallet for iPhone & iPad but suddenly find that your wallet appears empty, you may have accidentally created a new and empty wallet file.
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eWallet for iPhone & iPad and Face ID
Does eWallet for iPhone/iPad support Apple’s Face ID? Yes! Starting with version 8.3.6, eWallet® on the iPhone X (and newer devices with compatible hardware) will support Face ID. This feature is turned off by default, but you can enable it for your wallet(s) as outlined below.
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FAQ: How do I delete the sample wallet on my iPhone or iPad?
The sample wallet shows up in your list of wallets, and is actually treated a bit differently than a regular wallet in that you can look at all the cards and categories, but you can’t change anything.
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FAQ: How do I print my eWallet data?
Our macOS and Windows versions of eWallet both allow for printing out your eWallet information. If you are currently only using a mobile version of eWallet (e.g., Android or iPhone & iPad), you will first want to sync your data into one of these Desktop versions of eWallet.
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FAQ: How can I make custom templates in eWallet for iOS
Unfortunately, the iOS version of eWallet does not yet support customized templates. However, if you are using the Desktop version of eWallet, any of the cards that you create on the Desktop version using your specific template will synchronize into your iOS devices with all of the customized field names and types that you have set.
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eWallet for iPhone & iPad and Touch ID
Does eWallet for iPhone & iPad support Apple’s Touch ID? Yes/support/ewallet/faq/ewallet-for-ios-and-face-id/! Starting with version 8.1, eWallet® on iPhone & iPad will support Touch ID. This feature is turned off by default, but you can enable it for your wallet(s) as outlined below.
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FAQ: How to delete a card in eWallet
The specific method for deleting a card in eWallet varies depending on the platform you are using. To delete a card in the iOS (iPhone, iPod, iPad) version of eWallet: Open your wallet file. Navigate to the category that contains the card you’d like to delete.
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Is eWallet cloud sync available in the Android version?
Yes, the cloud sync feature to synchronize via Dropbox is in the eWallet for Android version as of version 8.0, via Google Drive as of version 8.10, and via Microsoft OneDrive as of version 8.11.
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Is eWallet cloud sync available in the Mac version?
Yes, the cloud sync feature to synchronize via Dropbox and via Apple iCloud is in eWallet for macOS as of version 8.0, via Google Drive as of version 8.10, and via Microsoft OneDrive as of version 8.
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FAQ: Cloud Sync
This Frequently Asked Questions lists includes common questions about the Cloud Sync option with the eWallet® SyncPro® engine. Q: Do I need to have the Dropbox, Google Drive, or Microsoft OneDrive client installed on my PC, Mac or mobile device?
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FAQ: Why is Copy and Paste not working with eWallet?
We’ve had reports from users that Webroot SecureAnywhere may sometimes disable copy/paste functionality for database applications (like eWallet). You can add eWallet to the list of programs overlooked by Webroot’s Identity Shield feature: Go to Webroot > Identity Protection Settings tab.
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FAQ: How to get started with eWallet for Windows Store
You can use the eWallet for Windows Store to organize and encrypt your personal data within a wallet file. When you first install it, the Windows Store version of eWallet should prompt you to either create a wallet file or open an existing one.
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FAQ: Where do I start troubleshooting AutoPass?
eWallet’s AutoPass supports the following browsers: Microsoft Edge (as of eWallet for Windows - desktop v8.4) Mozilla Firefox Google Chrome (and many Chromium-based browsers) Apple Safari For AutoPass on your Mac or PC to work successfully with Mozilla Firefox, Google Chrome, and Apple Safari, it requires that an appropriate extension be installed to your browser.
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FAQ: What are my options when selecting a basic card type or template?
Our eWallet software was designed to help people organize, store and encrypt their personal data. eWallet uses cards and categories to organize your particular pieces of information. A category is like a folder you can sort your information cards into; each card itself will help you save one particular piece of personal information.
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FAQ: Having trouble registering/unlocking the Windows PC version of eWallet?
IF you’re having trouble finding where to input your eWallet registration, start HERE! If you have entered your eWallet registration, but the program opens and says it is unregistered, there are a few different explanations and solutions:
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FAQ: Why can't I sync my Android using a USB cable?
The information in the section below is for eWallet for Android versions earlier than 8.0, and eWallet for PC (desktop) versions earlier than 8.1. As of eWallet 8.0+ for Android and eWallet 8.1+ for Windows (desktop), USB sync is no longer supported.
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FAQ: Where's the eWallet for Windows PC version number?
For version 8.0 and higher, you can get the version number by pressing the information icon in the far right corder of the ribbon bar: For version 7.3 through 7.6, you can get the version number by pressing the information icon in the far right corner of the ribbon bar:
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FAQ: What is AutoPass and how do I use it on Windows, macOS, iPhone & iPad, or Android?
eWallet’s Android, iPhone & iPad, macOS, and Windows versions include the AutoPass feature that fills in a username and password on a web page that you’ve accessed by clicking the URL field on a card in your wallet.
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FAQ: How do I combine multiple wallets together?
You can combine multiple wallets together using eWallet’s desktop SyncPro feature, available on both Windows (desktop) and macOS. First, set up your wallet names and temporary folders Move your first wallet file (.WLT) to the Documents folder Move the second wallet file to a different folder (third wallet to a third folder, etc.
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FAQ: eWallet does not ask for my password when I open the program on my iPhone, iPod touch, or iPad
eWallet 7.2 now supports iOS 4.x’s multitasking feature (compatible devices only; iPhone 3G S and newer, iPod touch 3rd generation and newer, and the iPad with iOS 4.) By default, eWallet 7.2 is set to not lock your wallet when you switch to another program or switch back to the home screen.
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FAQ: How do I use AutoPass with eWallet for Mac?
AutoPass is included in eWallet 7.2 and higher for Mac. If you purchased from the Mac App Store, you can get the update through the Mac App Store’s Updates feature. AutoPass is triggered when you click on a URL from within an eWallet card.
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FAQ: How do I use the PassBuilder password generator in eWallet for Mac?
With eWallet version 7.3 for Mac OS X we now support PassBuilder. To use PassBuilder to generate a password on the Mac OS X version of eWallet: Open eWallet to the card that you’d like to generate a password for.
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FAQ: Why don't my Linked background images or picture cards work in eWallet for Mac?
eWallet 7 for Mac looks for Linked background images in a different location than the eWallet Mac Preview. The old location was: /Users/<your username>/Documents/eWallet/Graphics and Sounds/ The new location is: /Users/<your username>/Library/Application Support/Ilium Software/eWallet/Images If you move your linked images into that folder, eWallet will see them and display them on your cards.
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FAQ: Do I have to buy a special version of eWallet for my Mac?
eWallet for macOS currently available exclusively through Apple’s Mac App Store. You can find it here. If you haven’t purchased yet, we do have a 30-day trial you can check out.
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FAQ: Can I synchronize eWallet on my Mac with an FTP site?
No. At this time, eWallet for Mac only supports synchronization with Apple iOS devices, and other computers on the network or other folders on your Mac via folder sync support. Sync with other computers works by syncing your wallet to a connected network share from another computer, or with a removable storage device like a USB/Firewire hard drive or USB flash drive.
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FAQ: Can I synchronize eWallet on my Mac with my BlackBerry or Android device?
Yes, starting with eWallet 8 on Android, and eWallet 7.5 on Mac OS X, you can do use a local WiFi network to keep your wallets in sync. With eWallet 8 for Mac, you also have the option of using cloud sync.
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FAQ: Where can I get tutorials for using eWallet for Mac?
You can find step-by-step tutorials for many common eWallet functions on the eWallet Tutorials page.
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FAQ: Why does the eWallet for Mac installer ask for my administrator password?
eWallet’s installation software will install the application into your Mac’s global Applications folder - that’s the Applications folder that your Finder window has a shortcut to, and which you will see at the top level when you open your Mac’s hard drive in the Finder.
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FAQ: Why is eWallet 7 contacting ocsp.usertrust.com when I launch it on Windows PC?
eWallet’s components are digitally signed. When you launch eWallet, Windows contacts Usertrust in order to verify the digital signatures we’ve signed eWallet with, to make sure their certificates haven’t been revoked and that they are otherwise valid.
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FAQ: Can I sync wallets between my iPad and my iPhone or iPod touch?
Wi-Fi Sync: You can sync wallets between your iPad and iPhone if you also sync both devices to a desktop computer using WiFi-sync. We have WiFi-sync instructions available here: iPhone & iPad sync instructions for Windows PC
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FAQ: How do I convert my existing eWallet data to work with eWallet for Mac?
eWallet for macOS uses the same wallet (.WLT) file type that the Android, iPhone & iPad, and Windows versions of eWallet use to encrypt and store your data. However, the Mac version of eWallet can only open version 6.
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FAQ: Where is PassBuilder on the iPhone? How do I generate a password?
To generate a password in eWallet® for iOS (iPhone, iPad, iPod touch): Open a card Press the pencil icon to edit the card For fields already marked as Hidden, press the key icon as a shortcut to getting to PassBuilder — for other fields, you can tap and hold on the field’s label and then select Password Builder (may not be available for certain field types) In PassBuilder, change the options as you would like and then press Generate Press Insert to insert your newly created password into your card
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FAQ: Why can I delete a wallet file without entering its password?
eWallet for iOS (iPhone, iPod touch, and iPad) allows you to delete a wallet file without entering that wallet file’s password. There are two reasons why we do not prompt for the wallet password: Requiring a password may make it impossible for you to delete a wallet file if you forget its password.
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FAQ: My iPhone is connected but it's not found when I try to sync.
Your iPhone and PC/Mac must be connected to the same wireless network (PC/Mac can be cabled to the network). Be sure to disconnect the USB cable while syncing eWallet. Apple does not currently support 3rd party application synching through the USB cable.
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FAQ: Why don't my images and custom icons sync to my iOS device?
eWallet 7 now allows inserted background images and Picture Card pictures to synchronize with the iPhone and Windows Mobile versions of eWallet. Custom icons do not currently synchronize to the iPhone version and there is no way to add them on the device, but it is something we are investigating for future versions.
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FAQ: Does AutoPass work on the iPhone and iPad?
Yes, it does! Starting with the 7.5 release of eWallet® on iOS, AutoPass is fully supported. eWallet on the iPhone, iPad or iPod touch will bring up an in-app browser window for AutoPass to use. Starting with eWallet 8.