Categories
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FAQ [63]
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How To [52]
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Archive [15]
- BlackBerry 7 [11]
- Windows Mobile [30]
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INFO: eWallet Documentation and Tutorials
Looking for an eWallet tutorial? Check out our eWallet step-by-step tutorials and quick tour! eWallet Quick Tour eWallet Tutorials Get a complete eWallet Users’ Guide in .pdf or .epub form that you can read or print your favorite PDF/EPUB reader:
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Backup & Deleted Wallets feature on iPhone & iPad
eWallet® 8.12 for iPhone & iPad includes a new feature for saving copies of deleted and changed wallets. These local copies of your wallet can come in handy for restoring an accidentally deleted wallet, or going back to an older version of your wallet to retrieve important information.
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What is eWallet?
eWallet – What is it, exactly? We see and hear about “digital wallets” and “electronic wallets” (e-wallets) more every day. These are apps on your phone like Venmo, PayPal, or even Apple Pay, for making purchases electronically.
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Purchase History and Apple's App Stores
From time to time, users will ask us to help them with issues related to Apple’s App Stores. We’re a bit limited as to what we can do but please read on for guidance. Apple IDs Apple is privacy focused and does not share user information with application developers.
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eWallet for Android and Local Backups
eWallet® for Android version 8.6 and later changes the way local wallet backup files are stored due to required changes by Google and Android OS. Before version 8.6, if the Local Backups setting was turned on, eWallet would periodically make an internal backup of the wallet, and place it in shared storage on the device (typically in eWallet/backups).
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Controlled Folder Access
Windows 10, version 1709 (“Fall Creators Update”) includes a new feature called Controlled folder access. When activated, Controlled folder access can intercept an application and prevent it from saving changes to certain folders. For eWallet® this means that if Controlled folder access is turned on, eWallet may not be able to save changes to your wallet file.
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eWallet AutoPass and AutoFill
eWallet® for iOS & iPadOS includes AutoPass, a feature that will allow you to automatically fill in usernames and passwords. Starting with eWallet version 8.4, AutoPass has been enhanced to also support iOS’s AutoFill feature on both iPhones and iPads.
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eWallet cannot confirm your application license... message on Android devices
If you haven’t connected your Android device to the Internet in a while, you may see a message like the following: eWallet cannot confirm your application license. Please purchase a license and go online for eWallet to verify it.
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Webroot incorrectly identifying multiple files as malware
From the Webroot Service Announcement (emphasis ours): “On April 24, Webroot experienced a technical issue affecting some business and consumer customers. Webroot incorrectly identified multiple files as malware. Webroot was not breached. Actual malicious files are being identified and blocked as normal.
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eWallet 8.3.3 for Windows PC (desktop): Object reference not set to an instance of an object
Have eWallet® 8.3.3 for Windows PC (desktop) and seeing a message like “Exception — System.NullReferenceException: Object reference not set to an instance of an object” when manually selecting Check for Updates or File → Options? Some people ran into this updater problem specifically on the 8.
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Copy eWallet cards from one wallet to another
If you want to divide your eWallet® wallet into two wallets (each with different data) in eWallet for Windows PC (desktop) or eWallet for Mac, you can make a copy of your wallet and remove cards from each so they have different contents, OR, you can make a new wallet and copy individual cards into the new wallet.
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Upgrading eWallet
We’ve included instructions below on how to get the latest version of eWallet® on the different platforms. To see what the latest version of eWallet is for every platform, check out our Latest eWallet Upgrades and Version Numbers article.
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eWallet for Android and biometric authentication
Does eWallet for Android support biometric authentication? Yes! Starting with version 8.2, eWallet® for Android on compatible Android OS 6 and later devices will support the built-in fingerprint scanner. eWallet 8.5 and later for Android supports facial recognition, iris scanning, and of course fingerprint recognition as well on compatible Android devices.
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High DPI Monitor and Windows 7, 8
Running eWallet® 8.2 or higher on Windows 7 with a high DPI (high density) monitor? If eWallet’s appearance doesn’t look right, you may simply need to change a property: Right-click on eWallet in the Start menu Select Properties -> Compatibility Toggle the Disable display scaling on high DPI settings checkbox so it is checked Note that this procedure is only for Windows 7 (and sometimes Windows 8) and is not necessary for Windows 10 or 11.
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eWallet launches IE instead of Edge for AutoPass
Why does eWallet® for Windows PC (desktop) launch Internet Explorer (IE) rather than Microsoft Edge for the eWallet AutoPass feature, even though Edge is configured as the default browser? This happened in versions of eWallet before 8.
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Is using Dropbox, Google Drive, or Microsoft OneDrive for storing cloud wallet (.cwlt) files secure?
As far as the security of your data, this seems to always be a balance between security and convenience, which is why we still offer the local Wi-Fi sync methods for people who don’t want to use the cloud.
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Getting Started with eWallet for Android
The Android version of eWallet is designed to help you organize and encrypt your personal data within a wallet file. To create a new wallet: Open the eWallet program. At any wallet log-in screen, tap the “Wallets” button to navigate to the master list of wallet files on your device.
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INFO: Automatically locking your wallet on Android
There are a few ways you can lock your wallet, the simplest being simply pressing the lock button within eWallet for Android. You might prefer something a bit more automatic though and we have a couple of options there:
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eWallet System Requirements
Currently manufactured platforms The following table lists the system requirements for each platform eWallet® is available for: Platform: eWallet for Supported OS Android Android1 OS 8.0 to 13.x (also later model Kindle Fires) iPhone, iPad iOS / iPadOS 11 or later macOS macOS 10.
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eWallet for Windows Store Roadmap
eWallet® for Windows 8.1, Windows RT 8.1 (and now Windows 10) is our first “Windows Store” app on Microsoft’s new platform for PCs and tablets. You may see apps running on these platforms called metro, modern, full screen, or even Windows Store apps, as opposed to the traditional classic apps that run on the desktop.
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What is a Windows Modern App?
Windows 8 and Windows 10 can be a bit confusing because they can run two completely different kinds of applications: Modern (also called metro, full screen, or even Windows Store apps) and Desktop (sometimes referred to as Classic) applications.
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eWallet Privacy Policy
Any information you choose to store in eWallet® is for your use only and is not available to Ilium Software. If you have a choice of where to store your eWallet wallet files, then it is your responsibility to store them in a safe location.
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INFO: Switching from using eWallet on one Desktop or Laptop Computer to Another
eWallet is licensed per operating system platform. If you are replacing your desktop computer with one of the same type (operating system platform), you can use your existing license for the new computer. Just re-download eWallet from where you purchased it.
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INFO: Switching from Using eWallet on one Mobile Device to Another
eWallet is licensed per operating system platform. If you are replacing your device with one of the same type (operating system platform), you can use your existing eWallet license for that device. Just re-download eWallet from where you purchased it.
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INFO: eWallet EULA
The following terms and conditions apply to using this software. Unless you have a different license agreement signed by Ilium Software, your use of this software indicates your acceptance of the terms and conditions of this License Agreement and Disclaimer of Warranty.
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INFO: eWallet indicates that a file is read-only
If eWallet says that a wallet file is in use or read-only, then it isn’t able to write to the file. Here are the reasons why: Your wallet file is already open in another instance of eWallet.
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ERROR: This wallet is currently locked
“This wallet is currently locked. Access to protected data is not allowed.” means that you have entered the wrong password too many times in a row. eWallet has an option to lock the wallet after this happens to help prevent someone getting into your wallet by using a program to make repeated password guesses.
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INFO: Latest eWallet Upgrades and Version Numbers
Latest Versions Currently manufactured platforms The following table lists the most current versions for each platform eWallet® is available for: Platform Current Version and Build Android 8.11.2.1138 iPhone & iPad 8.12.0.38064 macOS 8.11.1.38090 Windows (desktop) 8.