If you get an error message about eWallet trying to access a corrupted Century Gothic font on your (Windows 7) PC, then you may find a resolution in Microsoft’s forum. The article Windows 7 fix: fonts on the blink also describes the problem and includes instructions on how to fix it.

If you see an unhanded exception that includes the following text: “Access to path C:\Users\<your_user>\AppData\Roaming\Ilium Software\eWallet\NavPanelLayout.xml is denied” Where your computer user name appears in the above brackets, you can try these steps to help resolve this exception:

“System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.” When you see the above error message, make sure your security apps, like firewall and antivirus, are allowing eWallet to pass through. This error generally indicates that the connection between the two devices is being terminated before the sync occurs, by something other than eWallet.

“Card with that name already exists in category.” Generally, we only see this sync error when two cards within a single category in your Android wallet file have the same name. eWallet for Windows PC does require that each card within a category have a unique name.

“Invalid field ID 0x802A for this card kind.” If you are seeing the above error message, first make sure you have the very latest version of eWallet installed: Open eWallet on the PC, choose the “i” icon, and click “Check for updates”.

Initial Install If you are using eWallet with Google’s Chrome browser, then the first time you click on a URL in a card, you will likely be prompted to install the AutoPass extension. Installing the extension is very easy, just click on the link when directed by eWallet, or go to our page in the Chrome Web Store.

Some users have encountered a problem where their PC will bluescreen and reboot while using eWallet 7. The bluescreen message will indicate that a problem has occurred in “windrvNT.sys”. “WindrvNT.sys” is a part of New Software’s FolderLock version 5.

Some users may experience a problem where eWallet 7 uses large amounts of memory or CPU time, which will result in the program performing very slowly or freezing up every few seconds. This is almost always the result of a software conflict with the current version of UPEK’s Protection Suite software for use with many biometric fingerprint readers.

Certain users may receive the error message, “failed to expand shell folder constant “userdocs”” when installing eWallet. First, make sure you are trying to install eWallet 6.1 or newer. Next, if your user documents folder is mapped to a network drive and you log into Windows Vista as an administrator, you may need to implement the following fix as specified in this Microsoft KB article:

eWallet and FlexWallet 2006 have some important differences: Templates: FlexWallet 2006 has templates that are linked to cards created using them; eWallet’s templates are only used when actually creating a new card. This means that editing an eWallet template does not change existing cards in your wallet while editing a FlexWallet template does change the cards made with that template.

Note: eWallet 7.x cannot upgrade FW2 files. You will need to use eWallet 6.2 to upgrade them. If eWallet cannot open your FlexWallet file for conversion, first make sure that your file is a .fw2 file.

WebIS FlexWallet is a password manager program similar to eWallet, developed by WebIS, Inc. FlexWallet has now been combined with eWallet, and all future development will be with eWallet only. (FlexWallet was originally developed by Two Peaks Software, and later sold to WebIS.

eWallet’s synchronization process is designed to never need your wallet password. This means that your desktop wallet file - and the wallet on whatever device or location you are syncing with - must have the same password.

eWallet imports customized FlexWallet templates or user-created FlexWallet templates as General Purpose cards. In eWallet, General Purpose cards are displayed in Flex View by default, regardless of the global “Use Flex View” setting. To change a single card between Flex View and Card View, go to the Design tab for that card.

If your FlexWallet .fw2 file is larger than 3MB, eWallet will not be able to import it. If your FlexWallet wallet file is too big, you will need to split it up into several different files using FlexWallet 2006, and then convert each of them in eWallet.

eWallet 5.0 and later versions must be installed and registered as an administrative user on your Windows PC. If you have Windows 7 or Vista, you may need to specifically run the program as administrator even if you log in as a user with administrative privileges.

“Wrong Database Version Number” means that your eWallet data file is a newer format than the version of eWallet you have installed. This might happen if you installed different versions of eWallet on a desktop and a PDA.