ERROR: eWallet 7 appears to cause a bluescreen crash that reboots Windows

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Some users have encountered a problem where their PC will bluescreen and reboot while using eWallet 7. The blue screen message will indicate that a problem has occurred in windrvNT.sys.

WindrvNT.sys is a part of New Software’s FolderLock version 5. The problem that causes the blue screen is part of windrvNT.sys, not eWallet. 

Uninstalling FolderLock 5 will fix this issue. It has also been resolved in FolderLock 6.

If you uninstall FolderLock 5 and still receive a bluescreen, the buggy FolderLock component may still be on your computer. Go to your C:\Windows\system32 folder and rename windrvNT.sys to windrvNT.old. Then, reboot your computer.

Platforms
  • Windows (desktop)