INFO: Satisfaction Guarantee
We want you to be happy with the software you buy from Ilium Software.
Whenever possible, we make trial and demo versions of our software available, so you can decide whether you want a product before you purchase it. However, we will always accept returns within 30 days of your purchase if you’re not happy with your software for any reason. We will either fully refund your purchase price or a give you a credit or different product in exchange.
Please note that we can only give refunds on items purchased directly from us. If you buy something from a reseller (like Google, Microsoft, Amazon or Apple), even if it’s through a link on this website, any refunds need to be handled by that reseller, since we didn’t sell you the product in the first place and we don’t have any access to their accounting systems.
We offer a 30-day price guarantee on every purchase made directly from us, so if you buy a product and we release a lower price or a promotion within 30 days, we’ll refund the difference.
Please note that we are able to apply this only on purchases made directly from Ilium Software, not from third parties like the Google, Amazon or Apple. We do not have any control over those sites, so we cannot give refunds on any purchases made through a third party store.
To get your refund, please send your request using this form.