Getting Technical Support

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Our Support Team has prepared answers to a large collection of the most common questions we receive about our products. The articles in the Knowledge base (KB) are ordered by product (e.g., eWallet, ListPro) and then by category (How To, Frequently Asked Questions, etc.). We do our best to answer your questions as soon as possible, but the quickest way is typically by searching our KB.

If you can’t find an answer in our KB, please submit a support case and someone from our Support Team will get back with you via email as quickly as possible (our max time is typically one business day and we often respond the same day). Why all the questions on the Contact Us form? It helps us answer your initial question much faster (a lot less back and forth) if we know things like what operating system, operating system version, product, and product version you are using.

Why not via phone? We have found after years of experience that phone support is simply not cost-effective. We are able to provide better support at a fraction of the price by using our online KB and email. This allows us to keep our prices low for the majority of our customers who never need technical assistance.

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