Every so often, we'll hear from one of our eWallet® users that when syncing via iCloud (rather than Dropbox), one of their devices does not get changes to the wallet right away.
Much of syncing via iCloud actually happens on the Apple side, under the control of iOS, iPadOS, macOS, and the iCloud servers.
We recommend backing up your wallet to somewhere other than iCloud before troubleshooting Apple's iCloud services.
Our thanks to Ginger Labs for documenting iCloud troubleshooting steps for their Notability app, which also syncs via iCloud services.
Even though eWallet doesn't use iCloud Drive directly, the setting controls other iCloud services.
If you're using cellular data, see if iCloud and eWallet have permission to use cellular data.
Put a test file (a non-wallet file like a text or PDF file) in iCloud Drive either through the Finder on your Mac or with the Files app on your iPhone or iPad (preferably not the "problem" device). Check to see if the file syncs to your other devices, especially the one not getting the updates.
If your test file does not sync, please contact Apple through this site.
If your iCloud account is low on storage space, freeing up space may help.
If your iPhone or iPad is low on storage space, iCloud may not be able to download wallet files. Freeing up space on your device may help.
Low Power Mode can disable syncing to extend battery life. If your device is low on battery, charge it until it is out of Low Power Mode.
Only try this if the ideas above haven't helped.
Only try this if the ideas above haven't helped and please make sure backed up your wallet to somewhere other than iCloud first.
We don't have any control over the various iCloud services. If the ideas above did not help, please contact Apple through this site.
Alternatively, eWallet also supports syncing via the Dropbox cloud. See Setting up eWallet's Cloud Sync for one-time setup instructions.
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