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Learn More About Ilium Software
Troubleshooting Sync via iCloud
Views: 7396 Created: 02-26-2021 14:50 Last Updated: 03-15-2021 08:53

Every so often, we'll hear from one of our eWallet® users that when syncing via iCloud (rather than Dropbox), one of their devices does not get changes to the wallet right away.

Much of syncing via iCloud actually happens on the Apple side, under the control of iOS, iPadOS, macOS, and the iCloud servers.

We recommend backing up your wallet to somewhere other than iCloud before troubleshooting Apple's iCloud services.

Our thanks to Ginger Labs for documenting iCloud troubleshooting steps for their Notability app, which also syncs via iCloud services.

1. Restart your devices.

2. Ensure that iCloud Drive is enabled.

Even though eWallet doesn't use iCloud Drive directly, the setting controls other iCloud services.

  • iPhone or iPad: Check your [device Settings app] → Apple ID → iCloud → iCloud Drive
  • Mac: System Preferences → Apple ID → iCloud → iCloud Drive

3. Check that you use the same iCloud account on all devices.

  • iPhone or iPad: Open the [device Settings app] → Apple ID → iCloud, and verify that the same username is shown as on your other devices/computers
  • Mac: Open System Preferences → Apple ID → iCloud, and verify that the same username is shown as on your other devices/computers

4. On iPhone, ensure that iCloud Drive can use cellular data.

If you're using cellular data, see if iCloud and eWallet have permission to use cellular data.

  • On iPhone (or iPad if you have cellular data support there), go to Settings → Cellular and make sure eWallet and iCloud Drive are enabled.

5. Ensure that iCloud Syncing is behaving properly.

Put a test file (a non-wallet file like a text or PDF file) in iCloud Drive either through the Finder on your Mac or with the Files app on your iPhone or iPad (preferably not the "problem" device). Check to see if the file syncs to your other devices, especially the one not getting the updates.

If your test file does not sync, please contact Apple through this site.

6. Ensure that your iCloud account isn't low on space.

If your iCloud account is low on storage space, freeing up space may help.

  • iPhone or iPad: Check the space available in [device Settings app] → Apple ID → iCloud
  • Mac: Check the space available in System Preferences → Apple ID → iCloud

7. Ensure that your device isn't low on space.

If your iPhone or iPad is low on storage space, iCloud may not be able to download wallet files. Freeing up space on your device may help.

  • iPhone or iPad: [device Settings app] → General → iPhone/iPad Storage
  • Mac:  → About This Mac → Storage

8. Ensure that your device isn't low on battery.

Low Power Mode can disable syncing to extend battery life. If your device is low on battery, charge it until it is out of Low Power Mode.

9. Turn eWallet off and on in iCloud Drive.

Only try this if the ideas above haven't helped.

  1. Close eWallet on all devices/computers
  2. Turn eWallet off in iCloud Drive on all devices
    • iPhone or iPad: [device Settings app] → Apple ID → iCloud and under "Apps using iCloud", toggle eWallet off
    • Mac: System Preferences → Apple ID → iCloud → iCloud Drive (Options button), uncheck eWallet
  3. Restart all devices (see item 1 for  instructions)
  4. Turn eWallet on in iCloud Drive on all devices
    • iPhone or iPad: [device Settings app] → Apple ID → iCloud and under "Apps using iCloud", toggle eWallet on
    • System Preferences → Apple ID → iCloud → iCloud Drive (Options button), check eWallet

10. Log out of and back into iCloud.

Only try this if the ideas above haven't helped and please make sure backed up your wallet to somewhere other than iCloud first.

  1. Log out of your iCloud account on all devices
    • iPhone or iPad: [device Settings app] → Apple ID → Sign Out
    • Mac: System Preferences → Apple ID → Overview → Sign Out
  2. Restart all devices (see item 1 for  instructions)
  3. Log in to your iCloud account on all devices
    • iPhone or iPad: [device Settings app] → Apple ID → enter your credentials
    • Mac: System Preferences → Apple ID → Overview → enter your credentials

11. Contact Apple.

We don't have any control over the various iCloud services. If the ideas above did not help, please contact Apple through this site.

Alternatively, eWallet also supports syncing via the Dropbox cloud. See Setting up eWallet's Cloud Sync for one-time setup instructions.

Platforms
  • Platform: iPhone, iPad, iPod touch, macOS
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