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How to move eWallet data onto a new device
Views: 53411 Created: 12-12-2016 20:23 Last Updated: 12-12-2016 20:35

I just got a new phone/tablet — how do I move my eWallet® information over? You might have just upgraded to a new phone or tablet and perhaps even switched platforms (iOS to Android or Android to iOS) in the process.

First you'll need the eWallet application on your new device. If you're staying within the same device family, there's typically not a charge from the app store (Apple App Store or Google Play store) if you have already purchased an eWallet license from that store. You simply need to go to the appropriate app store, login with the same account you used when you purchased the license initially, then download eWallet to your new device.

Next, you'll want a copy of your data on the new device -- there are three basic options for doing this:

1. Via Cloud Sync

This is the easiest and most common option. If you are already syncing with the cloud, then simply configure eWallet on your new device to sync with that same wallet in the cloud. Once you do that, you'll automatically have a local copy of the wallet synced to your new device.

2. Via Local Wi-Fi Sync

If you're using local Wi-Fi sync between a PC or Mac and your old device, you can add a new sync location and start syncing that PC or Mac with your new iOS (iPhone/iPad/iPod touch) device too. And if your new device is an Android phone or tablet, you can configure your PC or Mac to sync with it as well.

3. Via Email

Finally, if the sync options aren't what you need, you can use eWallet's built-in facility for emailing yourself a wallet from your old/current device:

  1. Open your wallet on your device
  2. Tap the More (3 dots / ellipsis) icon
  3. Tap the Email Wallet Backup icon (Email backup on Android)
  4. Enter your own email address and press Send (on Android, you need to choose your email app as well)

Now on the new device open the email you send yourself, tap on the attachment, and if prompted choose eWallet to open the attachment.

If you need help with any of this, just let us know.

  • Platform: iPhone, iPad, iPod touch, Android