Simple Software for a Simple Life!
Simple Software for a Simple Life!
FAQ: Why can't I sync my Android using a USB cable?
Views: 37871 Created: 03-22-2013 13:44 Last Updated: 03-17-2015 13:58

The information in the section below is for eWallet for Android versions earlier than 8.0, and eWallet for PC (desktop) versions earlier than 8.1. As of eWallet for Android 8.0 and eWallet for Windows PC (desktop) 8.1, USB sync is no longer supported. eWallet now offers either cloud sync or WiFi sync.

Only Android devices that are able to enter "
USB Mass Storage Mode" are able to use our USB synchronization instructions to sync.  USB Mass Storage Mode mounts your Android device to your computer as a removable drive.  This allows eWallet to synchronize data to your device through your USB cable without the installation of any extra drivers.

Many Android devices now use the Android Operating System Jellybean (4.x) or newer.  These Android OS 4.x and newer have been  updated to now support the MTP (Media Transfer Protocol) and PTP (Picture Transfer Protocol) connection type instead of USB Mass Storage Mode.

If you have an Android device that has a MTP/PTP connection type, you will need to use our Wi-Fi sync instructions to synchronize your Android device with a Windows PC.  You can find those instructions HERE.


The usual wallet (.WLT) data file is converted to the Android-compatible .SWLT format when Windows PC eWallet is synced with the Android eWallet.  This happens when  using either the USB or Wi-Fi sync instructions.

If Wi-Fi connectivity is ABSOLUTELY not an option for you, you can try this workaround to produce the .SWLT file using a USB thumb drive:

  1. Connect your Android to your PC via USB
  2. Copy the entire eWallet directory from the Android device to the root of a USB memory stick
  3. Set up the desktop eWallet to sync with Android (It will get fooled and think the memory stick with the directory is an Android)
  4. Copy your resulting wallet file (it is .SWLT now) back into your Android's eWallet directory
  5. You might have to force stop and restart eWallet on the Android
  • Platform: Android, Windows PC (desktop)