FAQ: Why can't I sync my Android using a USB cable?
The information in the section below is for eWallet for Android versions earlier than 8.0, and eWallet for PC (desktop) versions earlier than 8.1. As of eWallet for Android 8.0 and eWallet for Windows PC (desktop) 8.1, USB sync is no longer supported. eWallet now offers either cloud sync or WiFi sync.
Many Android devices now use the Android Operating System Jellybean (4.x) or newer. These Android OS 4.x and newer have been updated to now support the MTP (Media Transfer Protocol) and PTP (Picture Transfer Protocol) connection type instead of USB Mass Storage Mode.
If you have an Android device that has a MTP/PTP connection type, you will need to use our Wi-Fi sync instructions to synchronize your Android device with a Windows PC. You can find those instructions HERE.
----- !!! BUT I DON'T HAVE A WI-FI ROUTER AT HOME/WORK !!! -----
The usual wallet (.WLT) data file is converted to the Android-compatible .SWLT format when Windows PC eWallet is synced with the Android eWallet. This happens when using either the USB or Wi-Fi sync instructions.
If Wi-Fi connectivity is ABSOLUTELY not an option for you, you can try this workaround to produce the .SWLT file using a USB thumb drive: