If you are having trouble syncing between your iPhone/iPod/iPad and Windows PC using Wi-Fi there are a few things you can to do help troubleshoot your WiFi synchronization problems (alternatively, you can use eWallet's cloud sync):
Reboot your Wi-Fi router, and then your iOS device. Verify that your device has re-connected with *your* network and not another one nearby.
Instead of disabling your firewall, add Exceptions or Rules to Allow "BonJour" and "eWallet" to pass through.
If you have an existing iPhone/iPod/iPad Sync Location in the desktop eWallet Setup, remove it, and then run Sync Setup again, starting on the iPhone/iPod/iPad device FIRST.
Also, be sure you have the latest versions of eWallet on both devices.
To update or re-download eWallet on your iPhone/iPod/iPad device:
1- Open the App Store app on your iOS device
2- Choose Updates
3- Choose Purchased
4- Click on the download icon next to eWallet
eWallet for Windows PC
You can update your Windows PC version of eWallet from within the product by going About->Check for Updates (eWallet can check automatically for updates too). If you need to manually download the latest version though, you can get it here:
Then, use the iPhone/iPod/iPad eWallet sync instructions here:
If you are still having trouble syncing, please send us the COMPLETE text of the message:
You can reach us HERE (click the link)