FAQ: I receive a "No Compatible Version of eWallet" error when syncing eWallet with my BlackBerry
When upgrading from an earlier version of eWallet on your BlackBerry to eWallet 18.104.22.16816, you may receive "Cannot find a compatible eWallet version on your device" when you try to synchronize. In order to sync after upgrading, you will need to disable and enable the sync add-in for eWallet, within Blackberry Desktop Manager.
Note: If you are installing eWallet for the first time, you should not receive this error and will not need to do the steps below.
To disable and enable the eWallet sync add-in, do the following: