I just can't sync with my iPhone or iPod touch. Is there anything I can do?
If you have eWallet 7.x on your iPhone or iPod touch, you may be able to transfer your wallet even if eWallet's SyncPro synchronization won't work. One option is to email a backup copy of your encrypted eWallet wallet (.WLT) file to yourself. Instructions for emailing yourself a backup of your iOS wallet file can be found HERE.
Alternatively, you can transfer the wallet using File Transfer Mode in eWallet on your iPhone or iPod touch.
File Transfer Mode requires a WI-FI network, so if you aren't connected to a WI-FI network or do not have a WI-FI adapter in your computer, you will not be able to transfer your wallet file. Apple does not allow use of the USB connection for any software except their own included programs, and eWallet cannot retrieve your wallet from a website on the internet.
Unlike the standard SyncPro process, File Transfer Mode does not require that your PC and Apple device be on the same network subnet. However, your network does need to allow connections between the two. The File Transfer Mode data transfer uses TCP and UDP ports 49049 and 49050.
Here's what to do:
You can also use any third-party FTP client on your PC to connect to eWallet's File Transfer Mode.