FAQ: What's my password? What do I do if I have forgotten my password?
Only you know the password to your own wallet file.
When you first create a wallet you are prompted to enter a password to protect your wallet file. Unless you later changed it, whatever password you entered when you created the file is your password now.
If you haven't yet created your own file, you're probably still using the My Wallet file we provided when the software was installed:
Help, I've forgotten my password! How do I start over?
Ilium Software cannot recover or reset your password for you under any circumstance. At no point do we ever have access to your wallet password, and there are no back-doors into the software or ways for our developers to override your wallet encryption.
If you really have forgotten your password, see if you can open eWallet on your device or on another computer you sync with. If you change your eWallet password in one location, synchronization will not continue until you also change the password wherever you sync your wallet to. If you can open your wallet file somewhere else, copy it back to your computer or set eWallet to 'overwrite' the accessible wallet on top of the one you cannot open.
If you cannot open any wallet files, you will need to create a new wallet file and re-enter your information. You do not need to re-install eWallet to do this, unless you are starting over on a Palm OS handheld. Simply go to File -> New Wallet on the desktop, or tap the "New Wallet" button on your Windows Mobile device. (To bypass the password prompt, simply leave the password blank and click OK.)
On a Palm OS handheld, you will need to un-install and then re-install eWallet to create a new, blank wallet file.