Please note that the old "eWallet GO!" ("GO") for iPhone product has not been sold or developed in years, and was only officially supported up to iOS version 6. The new iOS 11 does not support older products like GO. (On the other hand, the full eWallet product has been continually upgraded and completely supports iOS 11 and can import GO data that has been previously backed up to Dropbox).
Many users have already switched from GO to full eWallet, but if you haven't yet, please contact us so we can help you switch over.
GO's Backups (Easier)
If you were using GO's built-in feature to send your data to Dropbox (either for backup or for use by GO on another platform), you should be all set and can import that data directly into full eWallet. Likewise, if you used the built-in facility within GO to email yourself a backup of your information, you can import that as well.
Other Backups (More work)
"I didn't use one of the built-in backup methods mentioned above, and I upgrade to iOS 11 — now my iPhone won't run GO — is there anyway to get my data?"
You might be able to, and although we have no control over iTunes and iCloud backups, they might offer an alternative way to access data on your device. Note that some users have indicated that iTunes backups done after an upgrade to iOS 11 will not include backup data for these older apps.
Apple restore options
The information above should help you restore your wallet information in many cases. If you can't for some reason though, there may be other ways to get your data back outside of using GO itself.
Restore just the wallet file from iTunes or iCloud
It may be possible that a backup of your GO data has been saved by iTunes automatically. Again, we have no control over iTunes or iCloud, so we cannot guarantee that iTunes/iCloud has a backup of your data, but you could try to recover your data by doing this:
On a Windows PC
- Go to this site to download and install the Free Edition of the iPhone Backup Extractor to your PC:
- Once installed, iPhone Backup Extractor will start up by itself
- Under Devices and your iOS device, choose the backup from which you would like to recover your data
- Click the "Expert Mode" tab (to the right) to display a navigable tree-view of the data inside your selected backup
- Click the + next to Application & com.iliumsoft.eWalletGO & Documents, where you should see the GO wallet (.WLTG) data file that was saved in the backup
- Check the box next to the wallet file
- Click the "Extract" button for the option to save the wallet file to your computer
- When it comes up asking you to pay, just click CONTINUE, under the Free version (if you are trying to restore a file from an iCloud backup, there may be a fee from the utility vendor — see the their documentation on the iPhone Backup Extractor site)
- Save the extracted wallet file to your Documents folder
- If you don't already have a copy of eWallet for Windows PC (desktop), you can download the trial version and install it
- Use these instructions to import your GO data into full eWallet
On A Mac
- Go to this site to download and install the Free Edition of the iPhone Backup Extractor to your Mac:
- Open the iPhone Backup Extractor program and click "Read Backups"
- Choose one of the iTunes or iCloud backups from the list (if you are trying to restore a file from an iCloud backup, there may be a fee from the utility vendor — see the their documentation on the iPhone Backup Extractor site)
- Choose "com.iliumsoft.eWalletGO.ios" for the application name and click Extract
- Choose a folder to save the extracted data to (opens to "Documents/eWalletGO/" by default)
- Click "Extract Here"
- Open the "com.iliumsoft.eWalletGO.ios" folder that you just created on your computer (should open automatically) — your "eWalletGO.wltg" file will be in the "Documents/eWalletGO/com.iliumsoft.eWalletGO.ios/Documents" folder (yes, it says Documents twice)
- If you don't already have a copy of eWallet for macOS, you can download the trial version and install it
- Open eWallet on the Mac, and choose File → Import eWallet GO!, and import that .wltg file from step 7