Simple Software for a Simple Life!
Simple Software for a Simple Life!
FAQ: Where do I start troubleshooting AutoPass?
Views: 5233 Created: 05-14-2013 14:33 Last Updated: 01-14-2014 11:07

AutoPass supports the following browsers:

  • Internet Explorer 6 through 11 (Windows only)
  • Mozilla Firefox 4 and up
  • Google Chrome
  • Apple Safari

And for AutoPass to work successfully on Mozilla Firefox, Google Chrome, and Apple Safari, it requires that an appropriate extension be installed to your browser.

 

As browsers are updated it is not uncommon to see an error message like:

"The eWallet AutoPass extension is not installed or has been disabled.  Click here to install it."

or

"You have a newer version of Firefox.  Click here to see if there's a new version of the eWallet AutoPass Firefox extension available."

If AutoPass Stops Working:

In the event that your AutoPass extension stops working for your default browser, you should be able to uninstall and re-install the appropriate extension.

Mozilla FireFox:

To uninstall the eWallet AutoPass extension from your Firefox browser, go to Firefox in the upper left corner, then choose Add-Ons. Under Extensions, find eWallet AutoPass in your list of extensions. Uninstall the eWallet AutoPass extension and restart Firefox.

Then use this link to re-download and re-install the AutoPass extension for your Firefox browser:

Google Chrome:

To uninstall the eWallet AutoPass extension from your Google Chrome, click the three-bar icon in the upper right corner of your browser, then go to Tools > Extensions. Mouse over eWallet AutoPass to reveal a trash can icon to the right of the extension's Enabled/Disabled checkbox. Click the trash can to remove the AutoPass extension.

Then right click and "Save As" this link to re-download the AutoPass extension for your Chrome browser:

   http://www.iliumsoft.com/dl/plugins/ewalletautopass.crx

Once you have this downloaded to your computer, you will need to manually drag this file into your Chrome extensions page.  To do so:

  1. Open the location that you downloaded the ewalletautopass.crx file to (by default, your Downloads folder).
  2. Click the three bar icon in the upper right-hand corner of the Chrome browser.
  3. Click Tools > Extensions
  4. Drag the ewalletautopass.crx file that you downloaded to your computer onto this extensions page and complete the installation.

Apple Safari:

To uninstall the eWallet AutoPass extension from Safari 5, click the gear icon in the upper right corner of your browser, then go to Preferences > Extensions. Select eWallet AutoPass from the list on the left and use the uninstall button to remove the extension.

Then use this link to re-download and re-install the AutoPass extension for your Safari browser:

   http://www.iliumsoft.com/dl/plugins/ewalletautopass.safariextz

Finally, if you are still having trouble with using AutoPass or for more specific help, please contact Ilium Software support!

Custom Fields
  • Platform: Mac OS X, Windows PC