If you are having trouble syncing between your iOS device (iPhone/iPod/iPad) or Android device and your Windows PC (desktop) using local Wi-Fi network, there are a few things you can to do help troubleshoot your WiFi synchronization problems (alternatively, you can use eWallet's cloud sync):
Reboot your Wi-Fi router, and then your iOS or Android device. Verify that your device has re-connected with your network and not another one nearby.
Instead of disabling your firewall, add Exceptions or Rules to Allow "BonJour" and "eWallet" to pass through.
If you have an existing iPhone/iPod/iPad or Android Sync Location in the desktop eWallet Setup, remove it, and then run Sync Setup again, starting on the mobile device FIRST.
Also, be sure you have the latest versions of eWallet on both devices (check to be sure you device and PC meets the minimum system requirements).
To update or re-download eWallet on your iPhone/iPod/iPad device:
1- Open the App Store app on your iOS device
2- Choose Updates
3- Choose Purchased
4- Click on the download icon next to eWallet
eWallet for Windows PC
You can update your Windows PC version of eWallet from within the product by going About->Check for Updates (eWallet can check automatically for updates too). If you need to manually download the latest version though, you can get it here:
Then, use the iOS eWallet sync instructions here:
Or the Android eWallet sync instructions here:
If you are still having trouble syncing, please send us the COMPLETE text of the message:
You can reach us here.
eWallet 8 and higher also provides an option (it's included SyncPro sync engine) to sync via the cloud. We've included links to articles below to tell you how to do the one-time setup for cloud sync.
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