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FAQ: I can't sync between my iPhone/iPod/iPad and Windows PC
Views: 18721 Created: 09-28-2012 15:16 Last Updated: 01-27-2014 15:11

If you are having trouble syncing between your iPhone/iPod/iPad and Windows PC there are a few things you can to do help troubleshoot your synchronization problems:

Reboot your Wi-Fi router, and then your iOS device.  Verify that your device has re-connected with *your* network and not another one nearby.

Instead of disabling your firewall, add Exceptions or Rules to Allow "BonJour" and "eWallet" to pass through.

If you have an existing iPhone/iPod/iPad Sync Location in the desktop eWallet Setup, remove it, and then run Sync Setup again, starting on the iPhone/iPod/iPad device FIRST.

Also, be sure you have the latest versions of eWallet on both devices.

To update or re-download eWallet on your iPhone/iPod/iPad device:

     1- Open the App Store app on your iOS device
     2- Choose Updates
     3- Choose Purchased
     4- Click on the download icon next to eWallet


eWallet 7.6 for Windows PC
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To download the trial version (if you don't already have it), please click the following line from this message, or copy it into your browser:

    http://www.iliumsoft.com/download.php?prodcode=40420


Then, use the iPhone/iPod/iPad eWallet sync instructions here:

    http://www.iliumsoft.com/support/article/AA-01649

If you are still having trouble syncing, please send us the COMPLETE text of the message:

      You can reach us HERE  (click the link)

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  • Platform: iPhone, iPad, iPod touch, Windows PC