Ilium Software will respond to emails within 2 business days (i.e Monday through Friday.) If you don't hear from us within that time, it's possible that we replied but the email never came through to you.

Here are a few things you can check:

• Make sure you have *@iliumsoft.com whitelisted in your spam filter
• Check your spam filter to see if the message ended up in there
• Contact your email provider to see if they have a separate place for blocked emails that aren't even delivered into a spam or junk folder

If you really have not received a reply, try emailing us from an email address from a different email provider. Or, give us a call toll-free (1-888-632-5388) or international (+1-734-973-9388).