Privacy Policies and Satisfaction Guarantees
Privacy Policy
At Ilium Software, we take your privacy very seriously.
When you buy any of our products directly from our website
or over the phone, we collect only enough information to allow
us to charge your credit card and to deliver your programs to
you. We keep this information so that we can provide you with
technical support and product upgrades.
If you buy any of our products, sign up for our mailing list, or provide your email address (which is always optional) when downloading one of our free products, we may send occasional promotional or product upgrade emails. We keep these to a minimum, and will never sell, trade, or give away any of your information.
If you do wish to receive emails from us, remember to whitelist us to make sure that all emails from Ilium Software are sent to your Inbox.
We send emails only to people who have sent us email addresses using one of the means above. We never get email addresses from any other sources.
If you don't want to receive our mailings, please
let us know.
We will remove your name from our list at your request.
Cookies
We use cookies on our site to store your device type if you select your device to browse for software. We only store the name of your device for the duration of your visit, and this cookie is deleted when you close your browser window.
We also use cookies when you put an item from our site into your shopping cart (either the Ilium Software Direct Online Store cart or the Ilium Software Handango-Powered Online Store cart). You do need to have cookies enabled to buy software online from us, but you always have the option of making your purchase by phone instead.
Spyware
We do not install any kind of spyware with any of our products.
Most programs that check for spyware and adware match signatures -- that is, known, recognizeable parts of a file -- of known spyware programs against files on your PC or programs running on your PC. Sometimes a piece of a perfectly clean program will match a spyware signature. This happens with most virus-scanning programs too.
Please do let us know if any of our programs are triggering spyware warnings, but please believe us that we are not including any kind of spyware, adware, or malware with any of our software.
Satisfaction Guarantee
We want you to be happy with the software you buy from
Ilium Software.
Whenever possible, we make trial and demo versions of our
software available, so you can decide whether you want a product
before you purchase it. However, we will always accept
returns within 30 days of your purchase if you're not happy with your
software for any reason.
We will either fully refund of your purchase price (less any shipping), or a give you a credit or different product in exchange.
Please note that we can only give refunds on items purchased directly from us. If you buy something from a reseller, even if it's through a link on this website, any refunds need to be handled by that reseller, according to their policy.
Because we know that you might exchange your device as well, we also offer a 30 day platform exchange of any of our products with no charge.
We also offer a 30 day price guarantee on any of our products.
If a price is lowered within 30 days of your purchase, please
contact us for a credit or
refund of the difference.
Price Guarantee
We also offer a 30-day price guarantee on every purchase made directly from us, so if you buy a product and we release a lower price or a promotion within 30 days, we'll refund the difference.
Please note that we are able to apply this only on purchases made directly from Ilium Software, not from third parties like PalmGear, PocketGear or Handango.
To get your refund, please send your request, including your purchase receipt from us by email to service@iliumsoft.com.
Terms of Use
By downloading or purchasing any Ilium Software product from our U.S. based servers, you are certifying that you are not a national of Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria, or any country to which the United States embargoes goods, and that you are not a person on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals.
